5 January 2020 posted by Recovery Partners

Client Profile

Warrigal is a large aged care provider with seven residential aged care homes and eight retirement villages throughout South Eastern New South Wales. The services they offer include independent living units, residential care homes, day
respite services and varied community home care services. Since they first opened their doors in 1968, they have been committed to excellence in service for older people and being a best practice employer.

The Challenge

Warrigal was already accredited as an aged care provider by the government but wanted to continue improving their services and further prove that they were a best practice employer.

Recovery Partners’ challenge was to help them achieve the requirements of the Australian Standard 4801 Occupational Health & Safety Standard Certification to prepare for a stage 1 SAI Global audit.

The Solution

Recovery Partners began consulting with Warrigal for five days each month. In that time, we worked with Warrigal in several ways to ensure that everyone within the organisation, in all different departments, knew the correct standards and procedures for working safely.

To do this, Recovery Partners conducted internal audits to ensure that Warrigal reached certain benchmarks.

Staff were introduced to new safety procedures and trained to check that all things were being done correctly. Recovery Partners would ensure that these procedures were effective on later visits to different Warrigal service locations.

We also helped Warrigal create a more user-friendly online reporting system, which helped reduce time and paperwork.

The Results

Warrigal was awarded the number one Australian Safety Standard, AS4801 Certification.

They have raised the benchmark for their competitors and are now one of the only aged care providers to have the AS4801 Certificate in New South Wales.

They are dedicated to being number one in the industry and continue to work alongside Recovery Partners to ensure they receive the most up to date health and safety knowledge and advice to help them continually improve their safety procedures.

What the Client Had to Say

“Achieving AS4801 was important at Warrigal so we could demonstrate that our focus on safety was driven by meeting the highest benchmark in Australia. Recovery Partners were integral in this process by assisting us to develop the systems and processes required, and then undertaking audits and providing feedback to Warrigal on areas of improvement. They worked closely with the Managers at each location and provided the Executive with regular updates on any audits undertaken.”

–     Mark Sewell, CEO Warrigal

The benefits of outsourcing your business to Recovery Partners

For many organisations, the most cost-effective and effective way to manage WHS commitments is to outsource them. Recovery Partners manages the WHS for a wide range of Australian businesses. Our clients feel comfortable knowing our experts manage their employer obligations and keep workers’ compensation premiums down while maximising workforce efficiency.

Our skill to offer significant value to businesses comes first and foremost from our people. We employ a mix of specialists, each with their own unique skill set. This means we’re able to call upon particular expertise as it’s required. So you’re guaranteed to have expert senior professionals managing your WHS needs.


Our services are available in multiple locations nationwide. For more information on our services enquire here

Our consultants love to have a chat, so go ahead and give us a call on 1300 OHS RTW (647 789) or email enquiries@rrp.com.au


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Disclaimer – these articles are provided to supply general safety information to people responsible for OHS in their organisation. They are general in nature and do not substitute for legal and/or professional advice. We always suggest that organisations obtain information specific to their needs. Additional information can be found at https://www.safeworkaustralia.gov.au/