Stressed man at work

10 October 2023 posted by Recovery Partners

In today’s fast-paced and demanding work environments, employees often face a multitude of personal and professional challenges that can impact their wellbeing and job performance. Balancing work, family, and personal life can be a daunting task, and sometimes, individuals may need additional support to navigate these challenges effectively. This is where employee assistance programs (EAPs) come into play. In honour of Mental Health Day (10 October), in this blog post, well explore all you need to now about employee assistance programs and the main benefits when it’s incorporated into the workplace.

What is EAP?

An employee assistance program is a work-based intervention program designed to help workers in resolving personal or work-related issues that may affect their mental and emotional wellbeing; which in turn can negatively impact their job performance. The core service of EAP is confidential counselling, which provides employees, and in some cases, their immediate family members with 24/7 access to qualified counsellors for any psychological problems. This confidential counselling is typically short-term and solution-focused, offering individualised support to employees facing various challenges.

What are the hidden benefits?

EAP can enhance your company’s operations and foster a positive work environment. Here are 5 key themes highlighting the advantages of incorporating EAP into your workplace:

  1. Increased Productivity
    • EAP is an effective tool for increasing employee productivity. By offering confidential counselling services and support, employees can address personal issues that may otherwise hinder their performance at work. When employees feel their wellbeing is valued, they’re more likely to focus on their tasks and contribute to the organisation’s success.
  2. Boosted Revenue
  3. Reduced Absenteeism
    • Mental illnesses, such as depression and anxiety, can lead to absenteeism, costing Australian businesses up to $12 billion each year. EAP provides a vital support system for employees dealing with personal or work-related issues, reducing absenteeism. Employees who can access timely support are less likely to take unplanned leave due to personal or work-related stressors, thereby ensuring that employees can stay engaged and productive at work.
  4. Cost-Effective for Employers
    • Contrary to common misconceptions, EAP is an affordable resource for employers. The potential cost savings far outweigh the initial investment, as reduced turnover, absenteeism, and workplace conflicts translate into financial gains.
  5. Improved Employee Safety and Wellbeing
    • EAP contributes to a safer work environment by addressing issues such as workplace bullying, mental health concerns, and personal crises. When employees feel secure and supported, the number of workplace injuries and health-related claims decreases, leading to substantial savings in time and money for the organisation.
Is EAP confidential?

Short answer, yes.

When it comes to utilising EAP, concerns about privacy and confidentiality often stand as a significant barrier. Conversations with EAP clinicians are kept strictly confidential, and the details of your sessions are not disclosed to anyone at your workplace without your written consent. Confidentiality limits are discussed to ensure you have awareness of the processes in place. Information may only be shared under specific circumstances, such as legal obligations or immediate risks to your safety or that of others.

 Visit our website to read more frequently asked questions.


EAP is a vital component of modern workplace benefits packages. It provides employees and, in some cases, their immediate family members with confidential counselling and a range of proactive and preventive measures to address personal and work-related challenges. EAP focuses on enhancing employee wellbeing and promoting a positive workplace culture.

In a world where employee wellbeing is paramount, EAP plays a crucial role in creating a happier, healthier, and more productive workforce while complying with relevant regulations to ensure employees receive the necessary support they deserve. 

Looking for more ways to support your employees?

Recovery Partners provide a variety of psychological safety services, including:

Our services are available nationwide. For more information about our services contact us.

Our consultants love to have a chat, so go ahead and give us a call on 1300 OHS RTW (647 789) or email

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Disclaimer – these articles are provided to supply general safety information to people responsible for OHS in their organisation. They are general in nature and do not substitute for legal and/or professional advice. We always suggest that organisations obtain information specific to their needs. Additional information can be found at