How to recognise the signs of poor mental health at work

Looking after an employee’s mental health isn’t just a luxury, it’s essential. However, more than half of Australian workers have reported hiding a mental or physical health condition to avoid discrimination at work. It’s essential for employers to have processes in place that not only identify the signs of poor mental health at work but also proactively reduce the risk of it developing in the first place. In this blog post we will explore what the signs of poor mental health at work look like and how you can support someone in need.

Signs of poor mental health at work

Mental health challenges can affect anyone and often signs of poor mental health can show up in the workplace. Recognising these early indicators can help support wellbeing, promote a positive work culture and encourage early intervention and recovery.

Emotional and Psychological Symptoms

• Feeling overwhelmed or unable to cope with workload or responsibilities.
• Excessive anxiety or worry, often about work tasks or performance.
• Low mood or depression, including sadness, lack of motivation or emotional numbness.
• Feelings of hopelessness or worthlessness.
• Difficulty concentrating, focusing or making decisions.
• Mood swings, irritability or increased anger.

Behavioural Changes 

• Withdrawal from social interactions, such as avoiding meetings and a lack of engagement in workplace activities.
• Changes in work performance, including missed deadlines, increased errors or forgetfulness.
• Irritability or reduced tolerance for feedback and collaboration.
• Increased absenteeism or lateness, frequent sick leave or arriving late to work.
• Neglect of personal care, a noticeable decline in grooming or appearance.
• Self-medication using alcohol, drugs or other substances to cope with stress.

Physical Symptoms

• Sleep disturbances, trouble falling or staying asleep, or excessive sleepiness.
• Appetite changes, including eating significantly more or less than usual.
• Frequent headaches, stomach issues, or muscle tension (especially around the neck, shoulders and back).
• Unexplained fatigue or low energy levels.
• Noticeable changes in weight, sudden weight gain or loss.

How to approach a coworker in need

If you suspect a colleague may be experiencing mental health difficulties, approaching them with care and empathy can make a meaningful difference. Here are some key steps to follow:

Choose the right time

Select a private, quiet, and safe space where you can speak without interruptions. Make sure both of you have the time and emotional space for a conversation.

• Use active listening skills to show empathy and understanding.
• Avoid expressing negative judgements or making assumptions.
• Be mindful of your body language, tone, and facial expressions.
• Respectful cultural differences and personal boundaries.

Listen and communicate without judgement

• Use active listening skills to show empathy and understanding.
• Avoid expressing negative judgements or making assumptions.
• Be mindful of your body language, tone, and facial expressions.
• Respectful cultural differences and personal boundaries.

Respect privacy, dignity and autonomy 

• Maintain confidentiality unless there’s an immediate risk of harm to self or others.
• Treat your colleagues with respect and acknowledging their experiences.
• Empower them to make their own choices and maintain their autonomy without pressure.

Avoid blame 

Mental health struggles are not a sign of weakness. Avoid saying things that might dismiss or minimise their experiences.

Offer support and share information 

• Ask how you can help rather than assume.
• Provide relevant, reliable information about mental health resources (e.g. EAP services, access to mental health professionals).

Encourage professional help 

Encourage your colleagues to speak with a GP, counsellor or mental health professionals. Offer to support them in finding help if they are open to it.