Safety partnership: AJ Grant gives Recovery Partners an excellent report card to mark nine years of partnership
Recovery Partners has been working with AJ Grant, a reputable national building company, for close to nine years now. We’ve recently completed an exciting project with them and took this opportunity to sit down with CEO Brad Honeyman to get his feedback on our services.
Why AJ Grant outsource to Recovery Partners
‘When AJ Grant first started working with Recovery Partners, we had just 35 staff and one branch,’ says Brad. ‘We were probably doing about one-fifth of the work we do now. As our business has evolved and grown, Recovery Partners has continually adapted to meet those changes. We’ve got 15 branches and 215 staff now, and they’re always responsive to our needs as we diversify and break new ground.’ As a residential and commercial building company that works closely with businesses in the insurance sector, AJ Grant completes more than 20 000 repair jobs in homes and other buildings across Australia each year. It’s high-risk work and involves a lot of trades subcontractors carrying out work in people’s homes, says Brad, so safety is paramount. ‘I generally like to keep a lot of things in-house at AJ Grant. We have our own IT team, Fleet Manager and WHS Manager on our internal team, but we outsource the ongoing safety management to Recovery Partners because I just won’t gamble with health and safety. It’s too important.’
Safety Partnership Program
Over the years, Recovery Partners has provided a variety of services to AJ Grant, and they’re currently using our Safety Partnership Program (SPP), a model that Brad says has been excellent for their purposes, especially given the many and varied safety requirements for tradies. ‘The SPP has worked very well for us. We manage over 2500 subcontractors in various trades, and the SPP helps us to keep on top of our responsibilities with them. The SPP means that Recovery Partners provides ongoing work on our systems to ensure safety is prioritised, compliance is maintained, and continuous improvement is facilitated. It also includes 24/7 support and monthly reporting. They coordinate with our WHS Manager to deliver all this.’
An advantage of the SPP and the reporting function is that it allows the efficacy of systems to be checked while the systems are operating, says Brad. ‘The reporting protocol gives us the opportunity to measure our performance against KPIs, but it also lets us review various parts of our operations. Recovery Partners stays up to date with all the legislative changes, updates and requirements of the industry, so we trust them to raise it if something needs attention. They might let us know that the tradies in the Sydney team are due for Working with Heights training, or if there’s a new construction industry regulation in a particular state that will affect us. They evaluate our reports to see if there are gaps that need filling or areas to address proactively. They’ve been great on all fronts.’
The SPP essentially allows a business like AJ Grant to have Recovery Partners on speed dial, a service that Brad says he’s definitely appreciated at critical times. ‘There was one incident I can recall where a painter used some scaffolding that had been erected by a roofer, incorrectly. I got the call at five past five on a Friday evening to say he’d had a fall, and the first thing I did was call Recovery Partners. I was on the phone to them off and on until after ten that night. Fortunately, the painter was okay, but there was still a lot of legislative information required. Recovery Partners were excellent in supporting us through the process. They did everything that needed to be done, from contacting the contractor to offer support, to calling all the relevant authorities, filling in all the necessary paperwork, then evaluating what follow-up training needed to be conducted to help prevent it happening again.
It gives me peace of mind to know they’re available like that.’ The Safety Partnership Program with Recovery Partners also gives AJ Grant a competitive edge, says Brad, and was a point of difference in earlier days when formal safety systems were not as widespread. ‘The SPP demonstrates that safety is a priority for us. It shows prospective customers the lengths that we’re willing to go to in order to keep safety standards high across our whole business, and it’s helped us build ongoing relationships with customers who have seen that it’s effective.’
Why AJ Grant recommend Recovery Partners
Ultimately, their partnership with Recovery Partners has been invaluable, says Brad. ‘I feel confident that Recovery Partners know their stuff. They deliver excellent customer service, but that only gets you so far. What we invest in is their ability to keep up with changes in the industry and stay knowledgeable. I recommend them and the SPP to a lot of people. At the end of the day, our priority at AJ Grant is keeping everyone safe, and Recovery Partners helps us do that. We wouldn’t have gotten where we are without them.’
Recovery Partners Response
Thanks Brad, we value our ongoing relationship with you and the team at AJ Grant! We’re proud to continue partnering with a leader in the building industry and we appreciate that you’ve chosen to send so many of your trades and construction contacts our way for assistance.
ISO Certification Achievement
Recovery Partners has recently helped AJ Grant to achieve ISO 14001, ISO9001, and ISO45001 Certification and we’ll be telling you more about that soon… In the meantime, if you’d like the assistance of Recovery Partners to manage or consult on your organisation’s safety systems, get in touch.
Our consultants love to have a chat, so go ahead and give us a call on 1300 OHS RTW (647 789) or email email@example.com
If you’re in the building and construction industry, you may also be interested in our Toolbox Webshop, which includes downloadable safety documents including a Contractor Induction Checklist, a Forklift Pre-Start Checklist, a SWMS: Brick Laying, a SWMS: Metal Roofing Works, a SWP for Angle Grinders, plus many more.
Get straight to business: You can also contact Simon Lloyd, Director of Safety Services, at firstname.lastname@example.org
Disclaimer – these articles are provided to supply general safety information to people responsible for OHS in their organisation. They are general in nature and do not substitute for legal and/or professional advice. We always suggest that organisations obtain information specific to their needs. Additional information can be found at www.workcover.nsw.au
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