filling in paperwork

11 September 2020 posted by Recovery Partners

Tailored support: How RP Consultant Jess’s hands-on help got this returning worker TWO new job offers

Jessica provided practical help to get this worker through the job application process and her efforts were rewarded with two job offers!

Emma was recovering from a psychological injury

*Emma was recovering from a psychological injury and looking for a new line of work when she met Recovery Partners Rehabilitation Consultant Jessica Abel. ‘Emma had previously been working in an admin and cleaning role where she experienced some workplace bullying,’ explains Jessica. ‘She had some time off with a workers’ compensation claim and was ready to return to work somewhere different but was feeling overwhelmed by the job search process.’

Emma’s dyslexia made job seeking hard

Emma has dyslexia, a learning disability experienced by about 1 in 10 Australians. Dyslexia makes it difficult to decode and synthesise letters and words. ‘Emma told me she was dyslexic in our first conversation, which was really helpful,’ Jess says. ‘People with dyslexia often have trouble with reading and writing, and there’s usually quite a bit of both involved in job seeking. I realised that the main way I could help Emma in the initial stages of her job search was by completing applications on her behalf.’

Emma was offered an interview but had to jump through a few hoops first

After Jess had completed a few applications for her, Emma received a call to interview for a position as a disability support worker – but there was a catch. ‘Emma got the call on a Friday to come in for an interview on the Monday,’ Jess says, ‘but she needed to apply for a police check and a Working with Children (WWC) check, organise to get her first aid certificate and complete online NDIS and COVID safety training before then. She was pretty overwhelmed, understandably.’

Intensive help from Jess

Emma was not very confident on the computer, and both the NDIS training and COVID Safety training had to be completed online. ‘To do the online courses, I read the test questions aloud to Emma over the phone and recorded her answers. Then, I completed all the documents for her to get the WWC check and the police check and scheduled a first aid course for her to attend. It was a lot to do, but they were asking for heaps of paperwork from Emma in a pretty short time frame, and she was really interested in the role. So, we just worked hard and got it all done.’

Emma was grateful for Jess’s hard work

Emma had been worried about how she could do everything she needed to before the interview, so she was really relieved when Jess stepped in and gave her the practical help and tailored support she needed at the time she needed it most. ‘Emma was really appreciative, and the interview went well,’ Jess says. ‘She did a day’s trial and was offered a contract then and there. She just needs to complete her first aid training, and the position’s hers if she wants it.’ Having all the supporting documentation she needed for a role in the sector also made it easier for Emma to apply for other jobs, and she was soon offered another role in an aged care facility. ‘I think Emma felt more confident with all that admin done and an offer on the table,’ Jess says. ‘Now, the only decision she has to make is which job to choose.’ Not a bad problem to have! Congratulations to Jess and Emma on this excellent outcome.

Would you like tailored support for your client?

If you’d like to know more about how Recovery Partners consultants like Jess can offer the tailored, individual support returning workers require, get in touch.

Our services are available nationwide. For more information about our services contact us.

Our consultants love to have a chat, so go ahead and give us a call on 1300 OHS RTW (647 789) or email *Names have been changed to protect the privacy of the individuals involved in this case.  

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Disclaimer – these articles are provided to supply general safety information to people responsible for OHS in their organisation. They are general in nature and do not substitute for legal and/or professional advice. We always suggest that organisations obtain information specific to their needs. Additional information can be found at