24/7 Injury Triage
RECOVERY PARTNERS: THE WELLBEING EXPERTS
Workplace Injury Triage
The Injury Triage Hotline operates as a 24-hour service managed by our team of consultants dedicated to assisting injured workers. Our team will streamline all aspects of the reporting process and ensure that all your legal obligations, including safety compliance reporting and occupational injury reporting, are efficiently met.
We call it the 24/7 Injury Triage, but you may know it as Workplace Early Intervention Program, Outsourced WHS or Workplace Triage.
Does your CEO know you can reduce lost time claims by 60% in less than 6 months?
What's Involved?
Recovery Partners’ Injury Triage service provides immediate, professional support following a workplace injury or illness. We help employees access the right care quickly, support employers with clear communication, and reduce lost time through early intervention and proactive recovery planning.
The Injury Triage team will directly contact individuals in the aftermath of incidents. Our Online Injury Reporting Centre enables us to swiftly develop recommendations for action. They can also liaise effectively among all parties, including you, your staff member, and other stakeholders such as insurers, treating doctors, and treatment providers.
Interested in hearing what an initial call with our Injury Triage Team involves? Click the link below to listen to a sample call and see how we support your injured workers from the very first conversation.
Support for Employers
Clear, consistent communication
Receive timely and comprehensive updates after every contact with the injured worker.
Confidence that your employee is receiving appropriate medical care
Our qualified clinicians provide early guidance to ensure workers receive appropriate medical care.
Return to Work planning from the outset
Where an employee cannot immediately return to their pre-injury duties, we develop a tailored Return to Work Plan and work closely with you to identify suitable duties and practical solutions.
Seamless connection to ongoing injury management
If additional support is needed, we can transition workers into ongoing occupational rehabilitation services.
Medical appointments arranged for your team
We coordinate medical appointments with treating providers to reduce your administrative burden.
Support for Employees
Early contact and reassurance
We contact you promptly after an injury is reported to provide timely support.
Fast access to high-quality medical care
With your consent, our Injury Triage team coordinates appointments with trusted providers and supports GP consultations where needed.
Clear explanations and guidance
We explain the recovery process and required steps to navigate the workers’ compensation process.
Qualified allied health professionals ready to help
Our experienced allied health professionals provide guidance and support throughout your recovery journey.
Education and symptom monitoring
We provide advice on what symptoms to look out for, when to seek further review, and how to respond if your condition changes.
[CLIENT SUCCESS] 50% reduction in the number of reportable claims.
Benefits of an Injury Triage
The benefits of partnering with our 24/7 Injury Triage extend beyond compliance, providing you with a proactive approach to incident management. Key advantage of engaging an injury triage include:
- Receive rehab consultation as soon as possible.
- Prevent injuries from worsening.
- Improve return-to-work outcomes and time frames.
- Reduce internal management.
Using the Injury Triage not only enhances workplace safety but also affords you the time and resources to focus on what’s important to you and your business.
Our Injury Triage service operates across Australia and New Zealand, providing organisations with timely, and professional support for workplace injuries.
Without an Injury Reporting System
Without the implementation of an injury reporting system, businesses would face a number of challenges, leading many to prefer outsourcing their injury reporting systems.
A few of these risks include;
- Minor musculoskeletal injuries are directed to a medical center for treatment. This approach can be more expensive, time-consuming, and less effective.
- General medical practitioners may lack familiarity with the workplace environment and the employer’s capacity to offer modified duties.
- Injured workers treated by general practitioners can get entangled in a system that doesn’t emphasise returning to work promptly, prolonging the employee’s recovery timeline.
- Large organisations may encounter challenges responding to workplace injuries due to poor communication systems.
- Supervisors may lack appropriate training for effective injury management.
Frequently Asked Questions (FAQs)
How can an injured worker contact the Injury Triage team?
An injured workers can contact the Injury Triage team via email, text or phone call during the 14-day period.
How is the injured worker contacted?
Our Injury Triage team will contact the injured worker within 2 business hours via phone call.
How do you keep stakeholders updated on an injured worker’s status?
Recovery Partners will communicate updates on the injured workers’ status via email, ensuring timely and consistent communication.
What support can we provide?
We can develop a tailored RTW plan, coordinate follow ups with the GP and allied health providers, provide medical advice and symptom management.
How often do we contact the injured worker?
The frequency will depend on a case-by-case basis; however, it is usually 2-3 times per week, following GP or allied health visits. Our Injury Triage team will stay in contact with the injured worker for 14 days after the injury is reported to Recovery Partners.
Can Recovery Partners assist our organisation with the workers compensation process?
Yes. We can guide you through the workers’ compensation process, providing expert advice and support based on our experience across Australia and New Zealand.
How do we close off the service?
We will maintain contact with the worker throughout the 14-day follow up period. If the worker has recovered before this time, we will conclude the service at that time. Where further treatment is required, we can provide guidance on ongoing occupational rehabilitation to support a safe and sustainable return to work.
Do we attend GP appointments?
Yes, we attend case conferences with GP’s via phone call.
What qualifications do our Injury Triage team have?
Our Injury Triage team are Registered Nurses with extensive triage and occupational rehabilitation experience.
Can the Injury Triage team update our organisation’s injury management system?
Yes, our team can update your existing injury management system if you have one available. Alternatively, we offer our own comprehensive injury management system for organisations that do not currently have one in place.
WHAT PEOPLE SAY ABOUT US
Testimonials
I would like to take this opportunity to thank you for your ongoing support and professionalism. We appreciate your expertise, your timely response, and your ability to constructively liaise with workers and treating professionals.
Fantastic proactivity, initially in the management of this incident, and subsequently in the management of the employee’s recovery. This is a case study in best-in-class incident and injury management. Well done to you all.
Thank you for the attention and care you have personally given to this case Emma. This is my first dealings with Recovery Partners, and it has been a very positive one. As a line manager this gives me a great deal of confidence that the focus and communication is of such a high standard for our team when they have sustained an injury.
Just wanted to give some Kudos to Andrea who has been a great help in supporting our NSW claims portfolio and injured team members. Always positive and upbeat with a caring approaching to injury management which aligns well to our approach – myself, the injured workers and the team really appreciate her support. We just had a catch up and she is achieving some great outcomes too.
NEWS
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Our friendly support team are ready to assist you.
Call us on 1300 OHS RTW (647 789) or email enquiries@rrp.com.au
For New Zealand/International callers, please call us on 0800 748 303
We welcome your enquiry