Employee Assistance Program (EAP)


Employee Assistance Program (EAP)

Employee Assistance Program (EAP) is a service you can offer your employees that provides them with free, confidential counselling conducted by a registered psychologist. Giving your employees the opportunity to access our EAP in times of emotional hardship will support them to address any personal or work-related issues that may be impacting on their mental health and ability to work at full capacity. 

With emotional stress accounting for over 60% of time lost through absenteeism, measures that actively help employees manage this stress will have positive impacts on your business productivity and efficiency. 

1 in 5 Australians will experience a mental health condition in any given year.

Recovery Partners EAP is:

  • 24/7 service
  • confidential
  • remote or face to face
  • goal and solution focused
  • cost competitive and provides a ROI

Recovery Partners EAP provides:

  • a positive impact on your business
  • qualified and experienced counsellors
  • improvement to you your employee wellbeing
  • understanding of your organisation and the challenges experienced by employees in your industry


Here are 5 key themes highlighting the advantages of incorporating EAP into your workplace:

  1. Enhance productivity
  2. Boosted revenue
  3. Reduced absenteeism
  4. Cost-effective for employers
  5. Improved employee safety and wellbeing

Explore our latest blog to delve deeper into these EAP benefits and discover how they can transform your workplace!

Frequently asked questions

How does EAP work?
EAP focuses primarily on improving the health and wellbeing of employees by ensuring they have access to counselling services when they’re needed, at no expense to the employee. 
One of the core features of EAP is short term, solution-focused counselling. The sessions are designed to be informal, friendly, and tailored to your specific needs. You can choose between face-to-face, telephone or video counselling, depending on your convenience. 

EAP counsellors are there to assist you in several ways:

  • Clarifying problems
  • Identifying problems
  • Developing strategies to approach difficult issues constructively.

EAP also offer coaching and strategies to help you navigate your work and life journey more effectively. A typical program may include psychological assessments, mediation, critical incident response training and group interventions. These tools can be invaluable in managing stress, improving relationships, and enhancing overall wellbeing.
Most programs do not offer long-term counselling, however, can help direct you toward services designed to be long-term solutions.

Is EAP confidential?
Short answer, yes.
When it comes to utilising EAP, concerns about privacy and confidentiality often stand as a significant barrier. Conversations with EAP clinicians are kept strictly confidential, and the details of your sessions are not disclosed to anyone at your workplace without your written consent. Confidentiality limits are discussed to ensure you have awareness of the processes in place. Information may only be shared under specific circumstances, such as legal obligations or immediate risks to your safety or that of others.

How much is reported to my employer?
A common concern is whether your employer will be informed about the reasons of your counselling or notified of using EAP services. The answer is no. When you receive counselling through an EAP, the issues discussed are never disclosed to your employer. This commitment to confidentiality is upheld by all EAP clinicians who adhere to strict professional code of ethics.

Will using EAP impact my current or future positions?
Participating in EAP services is entirely voluntary and confidential. Rest assured that accessing these services will not jeopardize your job security or future opportunities for career advancement.

Who can use EAP services?
EAP services are usually available to all employees. Some programs are extended to spouses, dependents and retirees.

Are there any costs involved for employees using EAP services?
EAP services are provided at no cost to employees and their eligible family members. Employers cover the costs as part of their employee benefits package.


We also support mental health organisations including:


From our blog

Let’s start a conversation!

Our friendly support team are ready to assist you.
Call us on 1300 OHS RTW (647 789) or email enquiries@rrp.com.au

We welcome your enquiry

  • This field is for validation purposes and should be left unchanged.