Is EAP confidential?
Short answer, yes.
When it comes to utilising EAP, concerns about privacy and confidentiality often stand as a significant barrier. Conversations with EAP clinicians are kept strictly confidential, and the details of your sessions are not disclosed to anyone at your workplace without your written consent. Confidentiality limits are discussed to ensure you have awareness of the processes in place. Information may only be shared under specific circumstances, such as legal obligations or immediate risks to your safety or that of others.

How much is reported to my employer?
A common concern is whether your employer will be informed about the reasons of your counselling or notified of using EAP services. The answer is no. When you receive counselling through an EAP, the issues discussed are never disclosed to your employer. This commitment to confidentiality is upheld by all EAP clinicians who adhere to strict professional code of ethics.

Will using EAP impact my current or future positions?
Participating in EAP services is entirely voluntary and confidential. Rest assured that accessing these services will not jeopardize your job security or future opportunities for career advancement.

Who can use EAP services?
EAP services are usually available to all employees. Some programs are extended to spouses, dependents and retirees.

Are there any costs involved for employees using EAP services?
EAP services are provided at no cost to employees and their eligible family members. Employers cover the costs as part of their employee benefits package.