Injury Reporting Centre (IRC)

Step One 

• All incidents are reported to the Recovery Partners Injury Reporting Centre (IRC) by phone (preferred) or email. 
• All calls are answered by a real life person ie no annoying voice prompts are required. 

Step Two

• Recovery Partners complete notification form gathering details of the incident from the person reporting. 
• This can be emailed to the client as a form OR entering straight into the client’s system if there is one and we have access. 

Step Three

Contact with injured/ill employee within 5 working hours of notification. Purpose: 

• Confirm details of incidents. 
• Ascertain if medical treatment is required and/or has been obtained. Emergencies should be referred to 000. 

If medical treatment IS NOT required 

No medical treatment is required; 

• Provide information to the injured person about what to do if symptoms worsen (contact client immediately). 
• Update client. 
• Close file. 

If medical treatment IS required 

YES medical treatment is required; 

• Ask employee if they would like to see their GP or if they would like us to arrange. 
• Arrange appointment if required or agree on a time for us to call back and confirm the appointment time with their NTD. 
• Collect contact information for NTD and update file with same. 
• Send client’s commitment to recovery and best practice injury management (including suitable duties) to NTD cc employee. 
• If attendance is required at medical review, obtain consent from the worker. As part of the onboarding process we will determine circumstances requiring attendance of RRP at review. 
• Develop suitable duties plan if required. 
• Lodge claim (if required by client). 
• Set agreed reviews with employees to assess and monitor progress. 
• Update client of all status changes. 
• Refer for ongoing injury management after 7-10 days.