Injury Reporting Centre (IRC)


Injury Reporting Centre saves you time and money.

The Injury Reporting Centre (IRC) operates as a 24-hour service managed by our team of experienced allied health consultants dedicated to assisting injured workers. Our team will streamline all aspects of the reporting process and ensure that all your legal obligations, including safety compliance reporting and occupational injury reporting, are efficiently met.

We call it the Injury Reporting Centre, but you may know it as Workplace Early Intervention Program, Outsourced WHS or Workplace Triage.

How does IRC work?

The Injury Reporting Centre (IRC) team will directly contact individuals in the aftermath of incidents. Our Online Injury Reporting Centre enables us to swiftly develop recommendations for action. They can also liaise effectively among all parties, including you, your staff member, and other stakeholders such as insurers, treating doctors, and treatment providers. Through our robust employee safety reporting mechanism and workplace incident management, we ensure timely and comprehensive communication, facilitating seamless collaboration for incident documentation.

IRC Workflow

All incidents are reported to the Recovery Partners Injury Reporting Centre (IRC) by phone (preferred) or email.

All calls are answered by a real-life person ie no annoying voice prompts are required.

Recovery Partners complete notification form gathering details of the incident from the person reporting.

This can be emailed to the client as a form OR entered straight into the clients system if there is one and we have access.

Contact with injured / ill employee within 5 working hours of notification. Purpose:

  • Confirm details of incidents.
  • Ascertain if medical treatment is required and /or has been obtained. Emergencies should be referred to 000.

NO medical treatment is required;

  • Provide information to the injured person about what to do if symptoms worsen (contact client immediately).
  • Update client.
  • Close file.

YES medical treatment is required;

  • Ask employee if they would like to see their GP or if they would like us to arrange.
  • Arrange appointment if required or agree on a time for us to call back and confirm the appointment time with their NTD.
  • Collect contact information for NTD and update file with same.
  • Send client’s commitment to recovery and best practice injury management (including suitable duties) to NTD cc employee.
  • If attendance is required at medical review, obtain consent from the worker. As part of the onboarding process we will determine circumstances requiring attendance of RRP at review.
  • Develop suitable duties plan if required.
  • Lodge claim (if required by client).
  • Set agreed reviews with employees to assess and monitor progress.
  • Update client of all status changes.
  • Refer for ongoing injury management after 7-10 days.

Does your CEO know you can reduce lost time claims by 60% in less than 6 months?


Reporting injuries promptly at the time they occur is crucial for minimizing workers’ compensation premiums. Our Injury Reporting Centre (IRC) offers a suite of tools, by leveraging our Incident Reporting Platform and Safety Compliance Reporting features, we ensure that your legal obligations are met, contributing to potential cost savings.
The benefits of partnering with our Injury Reporting Centre extend beyond compliance, providing you with a proactive approach to incident management.

Key advantages include:

  • Receive rehab consultation as soon as possible
  • Prevent injuries from worsening
  • Improve return-to-work outcomes and time frames
  • Reduce internal management

Using IRC not only enhances workplace safety but also affords you the time and resources to focus on what’s important to you and your business.

Recovery Partners continue to deliver outstanding results with our overall RTW success rate standing at 99% for our customers.

[CLIENT SUCCESS] 60% reduction in the amount of lost time claims and a 50% reduction in the number of reportable claims.



“Fantastic proactivity, initially in the management of this incident, and subsequently in the management of the employee’s recovery. This is a case study in best-in-class incident and injury management. Well done to you all.”

“I would like to take this opportunity to thank you for your ongoing support and professionalism. We appreciate your expertise, your timely response, and your ability to constructively liaise with workers and treating professionals.” 

Without an Injury Reporting System

Without the implementation of an injury reporting system, businesses would face a number of challenges, leading many to prefer outsourcing their injury reporting systems.

A few of these risks include;

  • Minor musculoskeletal injuries are directed to a medical center for treatment. This approach can be more expensive, time-consuming, and less effective.
  • General medical practitioners may lack familiarity with the workplace environment and the employer’s capacity to offer modified duties. 
  • Injured workers treated by general practitioners can get entangled in a system that doesn’t emphasize returning to work promptly, prolonging the employee’s recovery timeline.
  • Large organisations may encounter challenges responding to workplace injuries due to poor communication systems.
  • Supervisors may lack appropriate training for effective injury management. 


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Call us on 1300 OHS RTW (647 789) or email

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